Soo-Jin Kwak

Link vendor pay to completed work and measurable results, not just platform access.

Coordinate workflow automation across practices without requiring EHR consolidation first.

Automation shifts routine work to agents, leaving staff to handle exceptions and governance.

Healthcare AI contracts often lack exit terms protecting patient data and workflow continuity.

AI agents accessing patient data must generate detailed audit logs to meet HIPAA requirements.

Automation agents expose PHI across multiple systems and logs beyond traditional compliance checks.

Dig deeper with reference clients to expose deployment failures vendors won't mention.

Evaluate vendors on deployment speed and workflow completeness, not just demo performance.